102 Escape

A group of 4 of us who are veteran escape room players did Bang on Sunday, January 26th. The police theme was nice, and there was a good mix of technology and traditional locks and other mechanisms. Unfortunately the quality of most props/devices was low (cheap plastic, furniture, decorations, etc.) and stickers were used to try clarify what is in/out. The worst part is we solved an important clue early but the lock mechanism was broken! The person working there tried to open it afterwards and apologized we failed because the lock didn't work. They said "there wasn't anything we can do". We pushed and they gave us a 18 minutes but we only needed 90 seconds to complete once we had it unlocked. The general experience wasn't strong when there are so many other good alternatives in the area (poor customer service, poor quality props, broken devices, etc.) Update: The staffer who communicated with us did NOT offer a rebate. She said “there’s nothing I can do” and WE asked her if we could finish the room and she called “her manager” and she came back and gave us time. We weren’t offered a rebate. There is a lot of potential here but need higher quality trained staff who are more professional/friendly. Room could use a refresh too to make it a little nicer and integrate the props better. (Dates ranged from the 1980’s but calendars were early 2000’s, some things are deactivated but still present, etc.)

Jan 27, 2025 · Jason Syversen

Overall okay, but there were multiple issues. 1. We got there decently early (45 minutes, was just how the timing worked as we were on our way back from boston and earlier times were taken) and went inside to make sure no waivers needed to be signed. There weren't, but the two people up front barely acknowledged us and gave short answers as if we were bothering them. The owner states it's because they were also watching a room each but weird that they can't hire 1 person to just worry about customers? We waited in the car cause we felt like a burden. 2. At least 1 lock was tough to open, multiple times we had the right answer and it wasn't opening so we thought it was wrong. 3. Red dots were on unrelated things but they had 10+ minerals that were not marked as unrelated (even though they had nothing to do with the puzzles) 4. Two of our hints were things we already did, so our of 6, 2 were wasted on unrelated things that didn't help at all. Also, we had to spend time thinking of a joke for that 6th hint cause there was a max of 5 free ones 5. When I gave them 4 stars in the initial review (through the email they sent after), the owner then questioned everything I put. After talking with the person I was with at the time, we remembered more issues to put here 6. We were a group of 2 doing their most difficult room and we were the last ones of the night, so I would have thought we could have had slight slack (an extra hint or two, a few extra minutes when we had made it to the final obstacle, things other escape places have done without us asking). I'm not talking 30 extra minutes or unlimited hints, but we weren't a group of 5 or 10 doing this either (the room was rated for up to 12 people). EDIT: We were not offered a coupon to return. I have no idea where the owner got that information from EDIT 2: The manager called me to say that I was given a coupon. I checked the original email and no we were not. She said she called me, no, it was email only. They have now tried to gaslight me twice. Please do not go here, if you write an honest review they will try to convince you otherwise. We will not be returning here even with a coupon. I have bumped this down to a 2 star because of the manager and owner stating things that are not true to try and get me to change this. I hope to never hear from this company again.

Feb 25, 2025 · Audrey Fuller

Great escape room location! My wife and I completed Boom! with some help from our wonderful Game Master, Richie! It's definitely a challenging room! I would highly recommend 102 Escape! Richie was very accommodating and helpful!

Nov 04, 2024 · Dylan Flesher

Richie was wonderful! The Boom Room is a really good challenge if you're looking for one!! Had a great time for my birthday 🎂 😀

Nov 04, 2024 · Carmen Flesher

The rooms are great. Just don't like their no cell phone policy. You can't really expect people to be without their phones in this day and age. If people want to cheat, they're only cheating themselves. If they don't want to pay attention and engage then that's also on them.

Jun 23, 2024 · Anthony Guange