Altitude Trampoline Park Cedar Hill

My experience was marred by unprofessional conduct from the General Manager (GM) Angelina and serious safety concerns that I believe warrant immediate attention. Specifically, I encountered the following issues: Unprofessional Conduct of the General Manager Angelina: During my visit, I observed Angelina, engaging in what I perceived as extremely unprofessional behavior. She spoke rudely and dismissively to several guests, including myself, when concerns were raised about safety and behavior. Their demeanor was confrontational rather than helpful, and they displayed a lack of empathy and a disregard for customer satisfaction. I would be happy to provide specific examples of this behavior upon request. Lack of Supervision and Safety Enforcement: A significant safety concern was the lack of effective supervision of older children within the park. These individuals were observed engaging in dangerous behavior, including excessive roughhousing, deliberate trampling over younger children, and the use of offensive language. This behavior was not adequately addressed by staff, despite multiple complaints from myself and other concerned parents. The GM Angelina stated she didn’t have enough staff and would call more in throughout the day. There was no one supervising the area at one point. The older children were openly using profanity, creating an uncomfortable and inappropriate environment for families with younger children. Failure to Maintain a Safe Environment: The park's staff appeared unable to maintain a safe environment for all patrons. The clear separation of age groups, which is crucial for preventing injuries, was not enforced. This lack of enforcement resulted in a chaotic and potentially hazardous situation, particularly for younger children who were vulnerable to being injured by the reckless actions of older individuals. I am deeply concerned about the safety and well-being of children at your facility. The lack of professional management and the failure to enforce safety regulations created a distressing experience for the guest I invited to attend. I spoke with another parent at the facility and she informed me that this was an ongoing issue with the GM Angelina as she had no regard for the children’s safety and was unable to professionally control the situation. I am extremely disappointed by the decline in service and the disregard for safety. I hope that the corporate will take necessary steps to rectify these issues.

Mar 21, 2025 · T and T Lewis Residential

My 1st and best experience was when I visited with my 3 year old during the week. She enjoyed herself and was able to jump without being jumped on or so one jumping to high and she couldn’t jump. Nice experience. I can’t wait to bring her again. 🥰 The staff the day we visit was very nice and helpful. Thank you all.

Mar 29, 2025 · Jennifer Wilson

My service was a pedicure, Shelly is a master in her trade, she is professional, and skilled. Shelly provides a variety of pedicure services and is very knowledgeable in foot care, which results in healthy, well-groomed feet. Shelly’s pedicure technique has a “ Wow” factor, Shelly’s pedicure helps improve the appearance of your feet and toenails. I will definitely be rescheduling another appointment.

Apr 01, 2025 · Margie M.

The only reason I'm giving a 1 is because it's the lowest option. This place was horrible. My sister called to make a reservation for a party and it was all screwed up. She spent 3 days of trying to get the reservation right. Service person was horrible. He was a host for the beginning of the party then disappeared. The workers are teenagers and very immature. I would not go to this place ever again.

Dec 23, 2024 · Nette Mayfield

We had my daughters birthday party here and all the kids had fun and no issues with that . however the service was not as good but not awful... The hunts pizza was good I'll give them that the cook on Sunday was very nice

Sep 16, 2024 · Ruben Longoria