Altitude Trampoline Park

My family and I recently visited the Altitude Sanford and had the pleasure of being assisted by Johannah, and I can't say enough about how fantastic my experience was! From the moment we arrived, Johannah greeted us with a bright smile and contagious enthusiasm that set the tone for our visit. Her energy and passion for her job were evident as she provided a thorough explanation of the facility and safety guidelines, ensuring that everyone felt welcome and secure. Johannah went above and beyond to create a fun environment, actively engaging with guests and encouraging us to try new tricks. She was patient, cheerful, and genuinely invested in making our time there memorable. Thanks to Johannah, we had an unforgettable day filled with laughter, jumping, and joy. If you’re looking for an exhilarating time at Altitude Sanford, be sure to ask for her! Thank you, Johannah, for your outstanding service!

Feb 16, 2025 · Fais Dhirani

Overview: RUN! SCAM! Gloria the manager is extremely unhelpful. This place is a scam, no other way to look at it. They make their money by lying in big letters that there is no cancellation fee. However you commit to 5 months. Thievery. My experience: I signed up for the Ultimate monthly option with the understanding that there is no cancellation fee. Small print you commit to 3 months. I spoke to a manager by phone after my 2nd month charge and he said to call in after 3 months to cancel completely. Another lie, you can't cancel by phone. So yesterday after speaking to the useless manager Gloria, I show up to cancel. Girl at at the front tells me I will need to pay an additional 2 months after submitting a cancellation form. 😵‍💫 Let her know I'll be cancelling my card before I pay another fee to them. I paid over $60 for my son to go here once. Hannah officially terminated my account and supposedly my payments. We'll see. Probably still cancelling my card as I've been lied to multiple times here. Also, very dirty. The parking lot mirrors the customer service you'll receive on the inside. Trash. READ REVIEWS. Save yourself some time. Close the card. These people lie!!!

Jan 06, 2025 · vi

Altitude Trampoline Park was Awesome!! 👏 We were invited to a classmate’s birthday party today and it was pretty cool to enjoy the birthday rooms… I wish they didn’t rush us and out so fast though… I felt like they pressured us for leaving even when we were not ready to go… But the atmosphere was great for the kids and they had a blast! 💥 Thank you for the great service on serving the pizza and cake 🎂. It was a great experience! 👍

Dec 15, 2024 · Adventures of Adam

I’ve been to this location in the past for birthday parties. My kid loves the place so I decided to her and a friend to enjoy 2 hours of bouncing. I expected fees for the kids. What I did not expect was the $3 per adult spectator fee. That cost me an additional $9 and it just feels sneaky. The employee asked me if we were staying at the park or dropping off. Of course I’m staying. Who leaves their kids alone with no supervision? These employees are not babysitting! So be aware, Altitude, charges each person NOT using their equipment $3 to exist and breathe air inside their building. My opinion, go to Launch. At least you can grab a beer and decent food while you wait on the kids to tire themselves.

Feb 23, 2025 · Yolanda Mcgee

Great indoor jump place. We came as buddy passes of members and had a great experience. The staff was friendly and my children, ages 6 and 4, had a blast as little sister, 4 months was attached to me. The mini toddler trampoline area and climbing gym was great for my littles. The main jump area had so many great action games that my kids had smiles the whole time. The AC was great and they even had lockers. We purchased socks, candy, and ice cream. We visited around 12pm on Sunday and it was relatively busy. The only improvement I'd suggest is for staff to help parents ensure little ones don't wander away from the play areas to the games and candy area. I didn't notice staff at the entrances of the play areas but they were all over keeping the place clean. My concern was that my kids would walk out and wander and lose me but that did not happen, as we had several adults to help me supervise my kids. We would return again at a less busy time.

Nov 27, 2023 · Liliana Pascuzzi