Altitude Trampoline Park - York

We've been to a ton of trampoline parks, and this one was incredibly disappointing. Half the park is closed, but you still pay full price. It looks like it's been this way for at least 2 months, based on Google reviews (which I wish I read before coming here). We bought 90 minute's before realizing there is almost nothing here. 15 minutes in, my kids were asking when they could leave. There are lots of younger kids here who seem to be having a great time with just the trampolines, so this would probably still be a decent option for kids 5 and under (although the toddler climbing area is closed.) Floor is incredibly dirty. I saw a comment from 3 weeks ago that cleanliness would be addressed, but it is still dirty and at least one hand sanitizer dispenser is empty. Not enough seating. It would be nice to have some individual chairs instead of just a few low couches. Overall, very disappointing. With several other options in the area at the same pricepoint, I'd definitely choose to go elsewhwere.

Dec 28, 2024 · Christy Donovan

I’ll just start by saying that all through it’s nice having something local in the York country area to do with the kids as there’s not much to do without going at least 40 minutes away it's sure a shame the condition of this place it’s really starting to go down hill. Before when this place was called Adrenaline it was great but new management took over and now it’s a dump trampolines tearing, padding in the floor messing to the point wood is showing, trampolines stained all up like they have not been cleaned in months, the foam is in dire need of being replaced as this is the same foam from when this place was called Adrenaline so it’s that old to the point it’s falling apart everywhere all over the floor. I hope little kids don’t pick up the foam and eat it and there’s also inappropriate marks in the foam I’m assuming from older children, the manager was there and was very nice and there was a new girl it was her 3rd day but both were just standing around the 2 hours we were there not doing anything. When things clearly needed cleaned up. The snacks and drinks were way overpriced. Took out the rock climbing wall and the thing you jump over don’t know the name of it. Also they added an arcade but it’s out of order 🫤. Which my daughter was upset about. The kids still had fun but got bored really fast, they like the new trampoline park funcity way better then this one and it’s roughly the same place. So we will be going there from now into this place gets cleaned up and things get replaced we will not be back

Oct 16, 2024 · Katie Hollingshead

Ive seen some bad reviews but I feel that some people standards are high. You get what you pay for and pricing here was affordable Slides were the only thing out of order out but staff was very accommodating with an issue with pre tickets. My 3 boys ( one with autism and all 3 were 7, 8 and 8 ) weren't micromanaged and were aloud to have fun within reason. Plenty to do and I would say 2 hours is enough time. Not much for food options but if they did have lots of food, I'm sure it would be overpriced and not good, so was glad to get in and get out. 5/5 for the kids to get out some energy out within a reasonable price!

Mar 02, 2025 · Eric Snyder

I have lived here in west York a little over 3 years and never came here until today and I will definitely be back. Shane that works there and the other employees are amazing and super nice. My clumsy self dropped my drink and they weren't mad and happily cleaned it up. They are so nice and I will definitely be coming back if not getting monthly memberships now!

Oct 11, 2024 · S. B

I’ve been a member here for two years, and for just $10 a month, the value is outstanding. I don’t expect a top-tier luxury trampoline park—my seven-year-old just needs a fun and active place to burn off energy. However, there are some major concerns that I’ve seen persist without improvement, and I believe they need to be addressed. 1. Safety & Supervision While I firmly believe parents should be responsible for their own children, the overall lack of supervision creates a chaotic and unsafe environment, especially for younger kids. Designated age areas don’t mean anything if there’s no staff to enforce it, and I’d never let my children under 6-7 play here. The biggest issue is the number of unsupervised teenagers who come in, act recklessly, and even intimidate smaller children—without consequences. I’ve personally witnessed teens performing dangerous stunts near little kids, harassing them, and even getting aggressive with parents when confronted. One teenager stood on a table to yell in my face after pelting my son with a dodgeball in the face while standing over him and when I reported it, nothing was done. The staff—who are often the same age as these teens—seem either indifferent or unwilling to enforce rules, likely because they know the offenders personally. They’re always interacting with them, going up on the floor flirting with them or making jokes/conversing, but again, blind eye when acting improperly. Worse, I encountered a mother actively encouraging her child to pick a fight with my son and even recording children in the dodgeball area without parental consent. Again, when I brought this to the staff’s attention, nothing was done. There is zero accountability for bad behavior. And if a manager is reading this, and you need receipts, I’ll find the date and time for you in my own records. The facility’s own safety contract should be enforced at the door. Unaccompanied minors should not be allowed entry—it’s unsafe for them and for others. More importantly, there needs to be an active adult manager on site at all times who is visible, engaged, and ready to handle issues as they arise. 2. Cleanliness I don’t expect spotless conditions in a high-energy environment like this, but basic hygiene should not be neglected. The couches are visibly dirty (I always bring my own Lysol wipes), the bathrooms are frequently out of soap and paper towels, and I have never once seen the hand sanitizer stations refilled. I often Instinctively go to use them and they are always out. Even at closing time, I’ve only seen minimal cleaning—mostly vacuuming up foam pieces. With so many children jumping barefoot (yes, fully barefoot) and sweating in close contact, cleanliness should be a higher priority. I strongly recommend bringing your own sanitizing supplies if you visit. Final Thoughts I often don’t feel comfortable bringing my son here alone due to the unchecked behavior of older kids. Until the staffing and supervision issues are addressed, the safety of younger children will continue to be at risk. Health and safety should be basic priorities—please take action to improve them.

Mar 30, 2025 · Amithyst Hodle