Launch Family Entertainment

Came here on Christmas Eve with our three kids. They had a great time bouncing around on the trampolines, especially in the basketball court. The staff is so friendly and helpful. Highly recommend visiting Launch to release some of that built up winter energy!

Dec 25, 2024

I took my son there and bought a package that came with an arcade card. He decided to take a little break from jumping and went to the arcade. After playing a game his card didn't have any balance left so I went to speak with the manager about the issue. The manager was very rude and unprofessional about the situation. He said there was nothing he can do about the situation because my son made the mistake of swiping the card more than once to play a single game even though he only played once The game took all his credits and the manager said tha it was out of his hands to do something about it. Having these type of employees, especially managers running businesses is the cause of so many unhappy and unsatisfied customers that at the end choose to stop visiting these places.

Dec 08, 2024

Perfect place for family fun and birthday parties. So many exciting fun ways for kids of all ages to enjoy. There’s a bowling alley and a full bar for the adults. Parking is also free. I highly recommend this establishment.

Jun 16, 2024

Me & family went here and purchased a pass to bowl and play aracade. The bowling lanes kept messing up we were moved multiple times. They lady told us that were were bowling “too fast” and the pins keeps getting tangled up. However, that is not our fault how do to u bowl too fast or too hard? After the last attempt we were all over it and requested for a refund. They stated it was a no refund policy and all sales are final. The least they could have done was gave extra arcade points to compensate us. I would not recommend this place if you're looking somewhere to bowl!

Dec 15, 2024

I recently visited Launch Family located at 880 Lakeside Dr, Gurnee, IL 60031, and had a fantastic experience. I spent three enjoyable hours there, and found the prices to be very reasonable. The activities were diverse and engaging—I played bowling, experienced VR, and had a blast on the trampolines. The facility is well-maintained and perfect for indoor family fun. I definitely recommend this place for anyone looking to spend quality time with their family in a fun and exciting environment.

Jun 24, 2024