Novus Escape Room - Middletown Delaware

******updated 2/27/2025***** Updating this review to 4/5 stars. The manager and owner reached out to us and we came to an agreement that was favorable for us. Even though the original experience still sucks, they made efforts to make it right and we ended up going back to do the 2 rooms we were originally supposed to do and it was alot of fun. It was a pretty unique experience as far as escape rooms go with the "character" aspect of it. will most likely be going back to do the other rooms. *****previous review******* If I could rate zero stars I would. Me and my wife booked 2 rooms back to back. One for 415pm and another to follow at 515pm on the day of this review. We arrived to the escape room at 409pm to find the doors locked. Rang the doorbell a few times with no response. We were parked right infront of the door so we decided to get back in the car because it was cold. Fast forward to 520pm and us calling the place over a dozen times and still no one showed up. Terrible experience, wasted over an hour waiting for nothing and we will never book with them again. Steer clear of this business as they clearly don't value their customers or their time considering we didn't even get a courtesy call or email saying they wouldn't be able to accommodate our booking. Left them a message on their answering machine and am currently waiting on them to call me back for a full refund.

Feb 27, 2025 · Adam Thongvong

Kolton was great! We came in with a large group split between 3 different escape rooms and he was very nice and explained everything well! The rooms were great and we’re super happy with our experience there.

Mar 07, 2025 · Mariah Jones

So much fun! Four of us adults did the The Chamber of Hocus room.We did make it out in time! Definitely recommend giving an escape room a try here. Game master Stacey was very pleasant and helpful.

Mar 09, 2025 · Christina Brinton

Great experience! Customer service was amazing! We did the least difficult room but honestly still struggled which made it all the more fun! Would 110% go again!

Mar 15, 2025 · Rachel Bollinger

A great experience with friends or family! Love that you get to pick a character that gives you a special ability - really helps move the game along but also doesn’t make it too easy. Spinning the prize wheel at the end was also a nice little addition :)

Nov 20, 2024 · Nicole Ekanayake