Planet Party
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- Overview
- Intro
- Photos
- Location
- Reviews
- +1 210-535-7096
- www.planetpartysa.com
- 6450 Northwest Loop 410 Suite 109, San Antonio, TX 78238, USA
Operating Hours
Planet Party Introduce
Welcome to Planet Party, a venue listed in our Theme Park Directory, located at 6450 Northwest Loop 410 Suite 109, San Antonio, TX 78238, USA, that primarily hosts children's birthday parties. While some customers have reported positive experiences over multiple years, recent reviews indicate significant concerns regarding the service provided.
Environment: One positive review describes the venue as fun and inclusive to all age gaps. It has been a place where one family celebrated their child's birthday annually for six years. However, other reviews do not comment on the specific environment details beyond the party setting.
Services: Planet Party offers party hosting services for children's birthdays. One positive aspect mentioned is that the assistants are quick in helping with setups and clean up, making things easier for the host parent. However, multiple recent reviews describe the service as terrible, overpriced, and rude. Customers report being rushed by the party host, with activities being cut short. One reviewer was allegedly not allowed to cut their child's cake or open presents, even with remaining booked time. Difficulty in contacting an actual person for questions or booking and rude email responses from the owner or staff have also been reported.
Features: The primary feature of Planet Party is its availability as a venue for children's birthday parties. One positive review notes its inclusivity for different age groups. However, negative reviews highlight issues with the party host prematurely ending activities, packing up before the booked time ended, and restricting typical birthday traditions like cake cutting and gift opening.
Promotional Information: While one long-term customer found Planet Party to be a great place with a fun and inclusive venue and helpful assistants, recent feedback presents a stark contrast. Multiple customers strongly advise against using Planet Party due to terrible service, being overpriced, rude and rushing staff, and the disappointment caused during their children's birthdays. The alleged behavior of the party hosts, such as taking tablecloths off while guests were still seated, preventing cake cutting and gift opening despite having paid for the time, and rude communication, are significant concerns. Local users considering Planet Party for their child's birthday should carefully weigh these recent negative experiences against any potential benefits and perhaps seek more current information or alternative venues. Contacting Planet Party at (210) 535-7096 or +1 210-535-7096 might provide further insight, but the reported difficulty in reaching someone and the alleged rudeness in email responses should be taken into account.
In conclusion, Planet Party in San Antonio, TX, as featured in our Theme Park Directory, is a venue for children's birthday parties that has received highly contrasting reviews. While some past experiences were positive regarding the venue and setup assistance, recent feedback strongly criticizes the service as terrible, overpriced, and characterized by rude, rushing hosts who allegedly interfere with typical birthday activities. Local users should exercise caution and consider these serious complaints when deciding on a party venue.
Photos
Location
Customer Reviews
We celebrated my 6 year old at planet party. We’ve been celebrating it since she was 1! It’s always been a great place, the venue is so fun and inclusive to all age gaps! The assistants are very quick helping with setups and clean up. Made things super easy in a very stressful situation.
Jan 31, 2022 · Heazel Knight
Terrible service, overpriced, RUDE, they rush you. It is not worth it for how much they are charging. Ruined my daughter’s 5th bday. The host started taking the table cloths off the tables with my guest still sitting down and a hour left into the party. Was not allowed to cut my cake or Open any presents not even 2-3 gifts even though we still had plenty of time to do so. My daughter was so sad and was crying. Not only is it impossible to speak to an actual person for any questions or booking, once they finally do email back the owner or whoever is replying is so rude. For $200 an hour, you get a party host rushing you, I was running around trying to make sure all my guests ate before we sang happy bday and he asked me about 7-8 times if we could cut the cake already I was so polite till the last time I asked him if I could just go up to him when I was ready to sing happy birthday. After my daughter wanted to open 2-3 gifts from her classmates in front of them & the host said no we couldn’t and packed up all the gifts to push to the front of building even though we still had the place booked until 7 pm!! I couldn’t even slice my small 8 inch cake to pass out!! 😡😡😡 just cupcakes. We had plenty of time to cut a tiny cake and take about three minutes to open up the gifts her friends had gave my daughter. Ridiculous!!! I ended up telling some family to meet up after the party to open her gifts which I recorded and only took 11 minutes to open ALL the gifts she received, so imagine making a 5 yr old cry because you couldn’t let her open 2 gifts on her birthday while I STILL HAD THE PLACE RENTED FOR ANOTHER 35 MINUTES.
Feb 15, 2025 · Klarissa Miranda
The party turned out so great we LOVED Planet Party so much!!! It truly is the best place to have a party!❤️ All my guests were able to enjoy themselves with games for all ages 😊 I wanted to really commend my attendant Fred he was absolutely PHENOMENAL!❤️ He was so polite and so helpful, he helped me every step of the way. He assisted me with everything and was always so attentive. Planet Party truly has the best attendant and for my future parties I definitely would want Fred as my attendant again 😊 The whole venue was the best and Fred truly made the whole experience the best! My family and I thank him so much and I hope this message gets to him 😊 Planet Party is the BEST!❤️❤️❤️❤️
Oct 25, 2021 · Christian Melendez
I had my daughters birthday party on sep 3rd at Planet Party and it ran very smoothly! All of my guests enjoyed all of the games from adults to babies. The person that was there to help me was absolutely helpful! She was present and did not make us feel like we had to hurry. Everything was clean and sanitized. I really like that there was so much table space! Only thing was that they did not allow a piñata but at the end of the day it is better because the kids get to play more!
Sep 06, 2022 · Patricia Gutierrez
This is the second party we have had with Planet Party and second facility, and both experiences were amazing! Having the entire venue allows for all of the flexibility we need to have such fun and amazing parties! Highly recommend! We used their black light neon lights accommodation and had the most amazing neon glow party!
May 01, 2022 · Cecilia King
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