Pump It Up Sugar Land Kids Birthdays and More

We just celebrated our daughter’s 2nd birthday and everyone had a blast! The owner and the staff are so friendly and easy to work with! Brianna was our host and she was so kind. The entire booking process was done online. Since we had never gone to Pump it up we asked if we could do a tour a little after closing bc of my work schedule and they accommodated us. This was our first positive sign to book with them. Day of we followed their instructions and told people to be there 15 minutes before our party began and that make everything a super smooth transition. We brought in our balloons, decorations, cake cupcakes, juices and waters. They provided all of the paper goods, drinks, pizzas for the kids. The bounce houses look led clean and everything looked very organized. We saw the staff actively spraying down areas as we went around the facility. I LOVED how we had each room to ourselves and didn’t share it with other parties. This gave all the parents peace of mind. The actual party room we had for 50 minutes. I’d recommend to ask them to tell you when they’re setting up in case you want your room set up a certain way. We had the purple room which was perfect for our party of about 25ish adults and 12. We had more than enough room. We got a 6 pizzas for adults and the package came with 3 for the kids. Let me tell you, the pizza is great we almost ran out! The kids and adults loved it. We had enough drinks through the pitchers we got. For the fruit tray next time I’m getting two bc it was freshly cut fruit and everyone went for it. Overall, I would do this party again. Hands down especially with how friendly the owner and staff are. Absolutely go for the glow party! The kids went bananas!

Dec 14, 2024 · Denise Abraham

Sugarland location was disgustingly dirty! If I could give it zero stars I would. I’m sure the owner will come on here and try and negate all the things I have to say as he’s done in other reviews or more so try and say the “venue was not for me”. This is his way of not taking accountability for such a grotesque establishment. I was embarrassed to have had my daughter’s birthday celebrated here. The floors are dirty and the bathroom was so gross I was afraid to let my daughter use the restroom. Also, the owner sets up the process so that not one minute goes unpaid. The site states a clean environment but that’s not true. He allows for not one second of time between parties in the jumping rooms so there is no time to even try to spray disinfectant at the very least. He “shooed” myself and my mother like animals while the kids were putting on their shoes to go to the next area. As this was being done he turned the lights off for the next party who were already walking in. The people who do the glow in the dark don’t get to see just how dirty it is. The owner puts on a facade that he is kind but he truly does not care. His favorite thing to say apparently is “we’ve had over 10,000 great reviews…”, well those must have been just based on kids having fun and not how well people are treated and the cleanliness. Also, some kids had to literally be saved from the inflatable because it was not fully inflated causing a very dangerous situation with the potential to cause severe harm! Did he care when I noted this…? Nope, he said apparently it wasn’t the venue for me. Mind you, I paid and tipped and was sure to bring all this to his attention well after so not allow him to insinuate that I wanted a refund. Also the staff were not helpful. My “host”, maybe said two words and I had to serve my own food and cake to my guests. They also did not place my cake figurines into our cart to which they stated everything was in there and I didn’t notice until I was home and it was too late. The review is more to allow others to know what to expect. I had never been before. It’s a hefty price and everyone works hard to be able to plan something like this for their children and it’s sad to be let down and feel robbed due to false promises and advertisement. I noted another post in which the person had the same experience and the owner proceeded to tell her she was making the review out of pure hate. This is not hate. I personally reached out in hopes that maybe he would be more receptive and take accountability but he did not. I have the gross pictures of the restroom and videos of the next party already in our area as we were moving on to the next! It did not allow me to post The video in the bathroom which shows me wiping with toilet paper and you can visibly see how much grime comes off! (I put stills of the video, you can see the contrast difference in the green from just wiping it with toilet paper and water!) I don’t think they have cleaned that bathroom in months! There was what appeared to be mold in areas! Some of it was something a quick cleaning could fix but you could tell it had not been done in quite some time. I was an early party so they can’t say it was due to kids. The dark picture is the next party walking in with lights off while we were still there. When did they clean/sanitize?! There is so much more but honestly I’ve already wasted too much time with this. I just wanted to warn parents who care about how clean a place is and how they are treated. Note to owner, don’t bother responding. Nothing you can say now will suffice. You could have at least tried to apologize and recognize that there was room for improvement and you did not. Shame on you.

Sep 11, 2024 · Boonie Gonzalez

Celebrated my Daughters 9th Birthday Sunday 10/27/24. When we arrived we were all greeted by the staff with a friendly and warm welcome. The young lady by the name of Jasmine took care of our entire party. She would inform us of when our time to move to the next room would be, would relocate all of our shoes, personal belongings and gifts and took pictures and videos of our entire party. During the last part for the food and cake she helped pass out the food and drinks for the kids and helped me cut the cake and pass it out. Also boxed up all the leftovers of food, cake and cupcakes. Was a great help throughout the whole party and her kind and patient attitude made our experience super pleasant. The ladies at the front desk were also super friendly and helpful. I definitely recommend booking at this location and will be back to book future parties for my children. 😍 Thank you for making my daughter’s birthday memorable 🙏🏻💚

Oct 31, 2024 · Keeren Gallegos

We attended a birthday party at Pump It Up, and my 4-year-old had an absolute blast! The concept is perfect for little ones—endless jumping, climbing, and sliding in a fun, safe environment. The staff was wonderful—friendly, attentive, and truly went above and beyond to ensure the kids were having a great time. While the bathrooms could use an upgrade, it’s a minor detail compared to the overall experience. The energy and enthusiasm of the staff more than make up for it. Highly recommend for a fun and hassle-free party or playtime!

Mar 10, 2025 · T Añi

We had our son’s 5th birthday at Pump It Up! 🎉🥳 we had such a great time! They help setup and provide food, utensils and plates/cups and even cut the cake!!!! Amazing structured operation.

Jun 15, 2024 · Robyn Moore