Sky Zone Trampoline Park

I never write reviews (good or bad), but Sky Zone was a let down this year. I’ll start by saying I had a party for my son there last year, and it went great. The party space was clean, my party host was nice, helpful, and happy to be there, and all of the gifts/party materials were accounted for. Fast forward to this year—I booked a party with them again, expecting a similar experience. While the children still had fun, the customer service wasn’t the same. The party room wasn’t as clean; there was food on the floor and large crumbs on the counter. My party host didn’t seem very happy to be there or happy to help me. She did her job, though. Even though the service wasn’t as good, I chalked it up to just being really lucky last year. Then, we headed home with our bins and gifts. That should be the end of the story, but it’s not. When my son started opening his gifts at home, my mother-in-law noticed that two gifts and a card were missing. While unpacking our bins, I noticed that two large storage bags were missing as well. We went back within an hour of leaving there, and they couldn’t find them. I was told they would contact the other parties and let me know. I went back the next day, and again, they had no update for me. I also contacted them via text. I heard back on the following Monday, and I continued to text every few days about any updates. They said they were reviewing video footage. As of today, it has been two weeks, and I have no information about the gifts, card, or bags. It’s not the fact that our things were lost, stuff happens; it’s the way they’ve handled it. Their customer service was disappointing this year; they don’t seem concerned that our things went missing while in their care.

Mar 02, 2025 · R G

We absolutely love Sky Zone! We signed our son up for an elite membership and it's an amazing value and so much fun. We also decided to have his 10th birthday party there. We truthfully hadn't had a big party for him since he was 3 because it was just way too stressful getting everything together. Booking at Sky Zone was the perfect idea. We had at least 6 staff members help us at one point or another and everything went so smoothly. The staff was super friendly and did the hard work so we didn't have to. The kids had a blast and all of the other parents were super impressed as well. Thanks, Sky Zone Chalfont!

Sep 07, 2024 · James Lysoby

We come for little leapers and it is a fantastic time. My toddler has a blast and we feel safe. Would love an additional day added to schedule for little leapers. We would probably buy a monthly pass. Staff was very nice and answered any questions we had. Basic food options available such as pizza, pretzels, drinks and ice cream. The foam blocks are a little worn and get little fuzzies on clothes but no big deal. Parents must wear socks if going up on the bounce floor which is pretty standard and for hygienic reasons I’m sure. They have a little toddler area for little ones if going during normal hours and not little leapers time but it is fairly small.

Jan 14, 2024 · Family Reviews

Definitely they need to improve a lot on their management. their line is always busy and no one ever picks up the phone. You need to go there to make a reservation, and you need to go there again no matter what problems you may have since they never answer the phone. This is not convenient to a lot people.

Jan 17, 2025 · Tuole Ting

I've been hosting kids birthday parties here for many years. It is always a lot of fun and great value. They have trampolines, rock climbing, arcade games, and a separate toddler area. Food is really good and reasonably priced. People working there are attentive and friendly. Highly recommended! 2024 update: They got rid of one of the dodgeball courts and converted it into a basketball court.

Jan 14, 2024 · Justin Federici