Sky Zone Trampoline Park

The staff here were so good with kids and super friendly. It was nice and clean and everyone had a blast!

Mar 12, 2025 · Crystal Edson

One of the best trampoline parks around! Fun environment, so many things to do! Only thing is buying the socks is a rip off because they literally rip so much and are very thin and horrible quality . We were there for 90 minutes and had to exchange our socks 3 times ! I seen other people exchanging theres as well. I got sick of it and paid for a new pair of the more expensive of ones, and they ripped as well! Besides that, it was lots of fun. The kids had a blast . Tons of parking, clean bathrooms, and tons of places to sit! The slide is really awesome but I think they do need to extend the end padding cuz the kids kept falling off on their faces lol

Aug 13, 2024 · Danielle

I would give 0 starts if I could. Where to start with this terrible experience. I booked a birthday party for the 7 year old son at this location. I paid $600 and thought this would be a stress free and fun experience. I was willing to pay so that I could just enjoy the day. Unfortunately that is the opposite of what happened. I was expecting at that point to meet my "host" so that we could go over how the day would go but that did not happen. I had several things and no one even mentioned that there was a rack for me to place my things. I had to figure this out myself. Then I asked which room we would be in. They said room #3. I went to look at this room and discovered there were only 2 rooms. I went back to the front desk confused and asked where was room #3 or was I told the wrong room. They said "oh no you are in room #3. Apparently, the are calling this fenced play pin area a room. Which makes zero sense. Since a room by definition must have walls. I expressed that this would not work for me and that I was told I would have a room. They told sorry but that they were already booked. So that was very upsetting to say the least. We could not hear each other and singing happy birthday was pointless since it was so loud. This is not what I was told on the website that I would receive and at NO point did anyone ever mention this is what they consider a "room." It only got worse. The entire staff what not attentive or even aware of how to provide good customer service. They were unconcerned for the guest safety as I witnessed spilled water right near the entrance of the park be ignored for about 7 minutes. I had to stand on top of it to make sure no one fell and slipped on it. It's ridiculous no one cared and I asked 3 different staff members for help. The host we had was nice but so clueless. He was obviously not trained. I will say I may have a different perspective seeing as I have worked in customer service for over 25 years. I notice things other may not and what I witnessed here was a complete failure in my opinion. My host had to be told what to do and when to do it. He forgot some of my food. Didn't bring dips for chicken and stood around when he should have been serving the kids of my party. Basically it was NOT a stress free day for me. I wish I would have never booked here. It was a complete waste of money and I could have had a better time virtually anywhere else. A friend who attended my party decided to have here son's birthday at Pump it up instead of here because of this terrible experience. Oh and too top it off at the end of my son's party some employee who I had not spoken to all day came up to me and asked me to fill out a paper so I could leave them a tip. ARE YOU SERIOUS! It was a slap in the face after everything that had happened. The staff was oblivious to my experience or did not care. I left feeling like I had been swindled and it was not at all what I had envisioned for this day. I sent in an email about my experience and the manager Taylor called me. She was nice and listened to me. She they offered my $50 and then $100 for what she agreed was a terrible experience. I told her that was nice but I did not feel it was enough to be honest. The website they have up is false advertisement and I did not get the level of service that I paid for. I said I wanted half my money back ($300) and that I thought that was generous considering how bad this had gone. She said she would need to escalate this to some one above her but that someone would be contacting me last week. I did not hear from anyone all week and then I decided to call Taylor on Friday 11/15/24 and asked to speak to Taylor but never heard back from her. It is not Monday 11/18/24 and still no call or resolution. I did see a $50 credit go back on my card but this is unacceptable in opinion and I'm still waiting to hear back from upper management. Please call or email me ASAP. I would like to get this resolved this week. Needless to say do not have your kids birthday party here. I promise you, it's not worth it!

Nov 18, 2024 · Jennifer Saint Clair

I took my two children (5&7) to Sky Zone this afternoon. It was a rainy day so it was busy. It’s new construction, so the facility is clean and bright. They still have a little construction going, but nothing that would stop your kids from having a great time. I’m writing this review because the staff was excellent. My eldest son landed on his ankle wrong jumping and a staff member was there immediately to ask if we wanted an ice pack. Then a manager came over and instead speaking to me spoke directly to my son. He told him how he had seen him playing and having fun and was a great example on how to be a good member of their community. He then offered both my kids slushies at the cafe if it was okay with me. My youngest son threw a fit about a flavor HE asked for, but the manager was so patient and made sure my son was happy. Thank you so much to the staff! We will 100% be returning.

Aug 23, 2024 · Megan Codelli

Kids love it!!! Since it just opened less than a week ago it is still very clean and not crowded yet. Lots of seating for adults and also have charging ports at the table. The restroom is very clean. Monthly membership is a great deal and also you get a discount for food too! So far the staff are all nice and friendly. Also it is very stroller and wheel chairs friendly. Forget about street parking just use the free underground parking lot then take the elevator up. Very convenient and also have some EV parking spaces too.

Aug 02, 2024 · Mochi Bear