Sky Zone Trampoline Park

I would never trust this place with my child’s safety again. Your employees very obviously don’t care in the least about your patrons. I spent over $80 on 2 all day passes yesterday (Saturday, January 18, 2025). I was hesitant as this Sky Zone looks small and like it had less to offer than Uptown Jungle (where we usually go and will be continue to go to again). Even though my child and her friend were a bit bored, I decided we were going to stay at least 2 hours to give it a chance. Just after the 2 hour mark, we decided to head out and I lost sight of my child and her friend. Like most parents, I started to panic. I went to the front desk and asked a young man if he could call my child and her friend over their loud speaker because I couldn’t find them. I had my hand to my chest and was clearly panicking as this boy strolled without a care in the world over to let someone else know. The next person also walked over, ever so calmly. I’m losing my patience at this point and getting louder, talking faster. He goes to call the girls and is taking his sweet time. At this point, I’m on the verge of tears asking another employee to get yall to hurry and asking what is taking so long. At least 2 more employees witnessed this mom panicking and not a single employee exercised their common sense at seeing a parent panic over their missing child. I did let your employee know on my way out that I did not appreciate their lack of urgency while I thought my child was missing. HORRIBLE experience!!!! I will NEVER return to any sky zone. You need to train your employees on how to react when a child is missing. Time is everything!!!!!! Even Target has a protocol in place for when they can’t find a child and it isn’t a designation for children. Please do better!!

Jan 19, 2025 · Jennifer Cortez

Had my daughters 10 th birthday party and she had a blast and her friends did as well. This place was clean and the staff was nice. AJ always checked in on us. I was surprised the pizza was very good. We ordered wing and we brought our own veggie tray and fruit, trays and chips and salsa it was enough for our group. We used the promo code and got 75 off on our party. Over all great experience.

Nov 27, 2022 · Jacqueline Ortiz

I don’t recommend this place. For starters there’s no one really at the front desk. The girl in front of me stated “I like how there’s nobody at the front desk’ I didn’t realize the people in Orange shirts are the staff who were literally sitting behind us on the bleachers and looked upset talking. Eventual a young man came to help me and turned me away since I was not a member but never offered me to be one. I had to ask if I could become one; Also didn’t offer me socks I had to come back to ask for some. When I went to buy food I almost got charged full price; they didn’t bother to ask if I was a member. There’s a couple hazards too. For example a big whole in the netting for the toddler zone. A huge gap between a jump zone, water staying in the eating area the whole hour I was present, a bolt on the floor I stepped on, faulty equipment like an unstable table that wobbles each time I touched it to eat. I hope I can cancel my membership the next day. Also my food which was a slice of pizza or personal pizza took like 30 mins to get to me. The staff member I thing could probably make this whole experience worth it is Oliver he explained to me why my pizza took to long, apologized and offered me a drink. He was busy and still managed to take the time to give me customer service and feel heard.

Jun 20, 2024 · maria martinez

Had a great time with my kids. They enjoyed themselves. Only wish they would have better use of the space. You do have to have or buy Sky zone aithorized socks and that's 5 bucks so expect that. All in all it's a nice place to take the family and jump around 😄

May 07, 2023 · Ende “Ende Runs This” Art

Why does it say your park hours are different ?! From the website and on your building sign not worth this location at least go to another location of sky zone they don't have everything here fun for the kids

Aug 19, 2024 · angela diaz (southwest arizona)