Urban Air Trampoline and Adventure Park

Over summer break, this was the hangout that all of my friends went to 7 days a week and never boring. The workers are fabulous and are always up for a little chat! I still go with all my friends even during the week. This place is great for all ages. My mom and me always had a chit chat with one of the managers named Logan and we had a blast and the rest of the staff is too. All staff is patient and is totally up for anything you need! Over the months, I’ve made so many new friends and I have to owe it to Urban Air! Thank you to all the wonderful staff!

Dec 23, 2024

Platinum Annual Pass Holder Perspective: UPFATE 2: We returned once more to dine nothing has changed. Sadly our membership is going to waste and there is nothing I can do about it. At this point It an Air is in breach of our membership contract. The promised safety and products are not being provided and we are unable to use a service we are paying monthly for. My children have made it clear they don't feel safe and do not want to return, so now I'm in a rock and a hard place. I highly recommend that NOBODY signs the annual agreement for a membership. It seems like a good deal on paper, but poor management, lackluster support, and items being in constant disrepair make this location unsafe and not for younger children. UPDATE 9/22/2024: Returned and some items have been repaired , but still several broken. Updating below. I've sent several emails in the last few days to corporate and customer support about the ongoing issues and received no reply. The only reply I received was from the birthday team, apologizing for my issues and referring me to customer support, who again, has not replied. Updated review: As a family with an annual pass, our initial enthusiasm has waned after only three months. We had hoped that the park would focus on maintenance and improvements once school started and the crowds decreased, but conditions seem to be deteriorating. You will see that every review in the last 2 months complains of overcrowding, unsafe conditions, and lack of staff intervention. This has become a major issue at this location. Our last 2 visits have been especially disappointing. Bathrooms were untidy despite staff presence, and my 6 and 9 year old children were both hurt by older kids allowed to run recklessly on the ninja courses and trampolines. This has never been an issue previously. We alerted management, but no action was taken, forcing us to leave frustrated. Maintenance Concerns: * Laser Tag - now working but had to find someone to start game 2 times, as nobody was working station. * Rabids VR Game is broken (working now) * Giant Claw game nearly empty (Refilled but only a few left again) * Bathroom trashcan lock broken, posing a safety hazard. * Guest Wi-Fi non-functional. (STILL BROKEN) * In-house Wi-Fi unreliable, impacting operations. * Climbing obstacle safety sling inaccessible. (STILL BROKEN) * Power Spinning obstacle out of service for months.( STILL BROKEN, OPEN TO JUMPING WITHOUT ARM, NOT GOING TO VE REPAIRED) * Go Karts unreliable, hardly able to make it up the hill for double karts. (Based on charge, but some are on, others hardly move) * Inconsistent staff guidelines and enforcement, resulting in unsafe conditions (This is still an issue during busy times) * Child climbing area padding coming apart ( Still an issue) * Many areas of padding, and safety guards falling apart (Nothing changed here) * Trash everywhere - See photos (Hit or miss depending on the day) * Sanitation concerns due to lack of shoe restrictions near jumping areas. (THIS IS HONESTLY MY BIGGEST CONCERN, AND STILL PRESENT) * Supplied socks start falling apart and needing replacement after only 2-3 visits (SAME SOCKS, SAME ISSUES) We appreciate the variety of activities offered at Urban Air, but even as pass holders, the current condition of this location, is making us hesitant to return at all. Currently, Urban Air is still poorly managed and for small children (6 and under) I don't think it's safe.

Dec 24, 2024

This place was usually okay. However, I've recently been noticing a dip in quality here. Most recently, in the dodgeball area, there's a HUGE hole in the side netting that prevents a person from falling onto concrete. A small adult could fit through, let alone children (see my video). I've brought this to the staff attention once last week, and once yesterday, with a couple of them heading over to just look and do nothing. Dangerous apathy from the teenagers that work here. Other items from my one visit are pictured, too. Note the used bandage, wet wad of paper towels, and a non-functional piece of equipment that hasn't been running for the good part of a year now. Have your staff prioritize safety above all, please. Cleanliness is another kind of safety, too.

Sep 18, 2024

I brought my five grandchildren here along with their adult parents, myself and my husband. The go carts we’re not charged, even though we were first 5 to enter. they had only two people working the counter and they could not tell us how to add an extra ticket through the app. They were understaffed. This place was horrible. We finally left when three of the grandchildren were crying. Do yourself a favor don’t go here. They also charge extra for any of the arcade games. About only premium activity was the go karts. ( which didn’t work)

Oct 19, 2024

I’m sorry to say this because I was really excited about this place. 1. Highly overpriced in my opinion 2 adults,2 kids 5 and under and go cart tickets was $100 (that’s not including the $ for arcade games, drinks, food) 2. Not well maintained- this place is somewhat new but is torn up! The playground area is super dirty and torn up- See pics 3. Trampoline area not very big 4. Go karts struggle to go up the hill 5. Bathrooms are a MESS the soap dispensers are all broken, no TP, dirty A few positives 1. Staff is friendly and helpful 2. They have beer on tap for adults 3. Go karts are fun even if they’re not too fast

Sep 09, 2024