Urban Air Trampoline and Adventure Park

$325 for 2 hours wasted while feeling attacked by staff. Go to Kid Mania for your party instead. We wanted our party here as we attended a friend's party back in May 2024. We were so impressed at how the entire facility ran. We wanted to have our daughters party here. We instantly booked our event. In May 2024, the food was cooked perfectly, service was top notch, we all had so much fun my friend didn't notice that the ticket went up to $432 as we ordered more food and drinks while the kids played. Big mistake.... August 2024. When we arrived, I wanted to know who our helper was so we could begin getting food and drinks going. I remember the awesome service and couldn't wait. Kids we're arriving and started playing, parents were hanging out getting hungry. We only had 2 hours and rented a party room. I asked the hostess to bring out drinks and asked to provide cups. I have no idea how the process works. Based on what I saw from May 2024, if we request it, make it happen. Happy guest, spend more, right? It took 15 minutes for drinks, then she disappeared, i requested food to be ordered before she left. Food first, then cake, then leave, easy right? 49 minutes for pizza , fries, and chicken tenders to come out. Pizza was meh, but fries and chicken were trash. They have a schedule on how they run a party rental. It took a supervisor to come and explain. I have no idea why the hostess couldn't explain this. The whole staff is under 24 years of age with no work experience. The food was brought and left in the middle of the table. The whole time as guests were arriving, there was no hostess to provide rules and details for kid play. I'm having to hand out socks and wrist bans while the hostess is M.I.A. Turns out she's in another party room making tiktoks. We drank our drinks, and I took the empty drink pitchers to the bar for refills and saw her dancing while the male staff looked on. It was an embarrassment watching them act this way in front of kids. She shouldn't be dancing like that. Every time I had to find someone and ask about items, we never received a " you're welcome our no problem, not even my pleasure." None of the courtesy you would expect when dropping a couple hundred hard earned cash. If I'm paying for it, I want the level of service I provide when people decide to walk into my store. The other times they were hiding in a storage room killing time on their phone. They only time she was at attention and attentive was when it was time to settle up our bill. She walked us up to the counter to pay acting like she was with us the whole time. They asked about our experience and we told them it was bad. They asked if we wanted to leave a tip for out hostess, we said no. We did most of the work, not them. Not to mention half of the venue was out of service. It was the worst experience having the staff look at is out of the side of their eyes and just a poor experience overall. So much more, just go some where else. If you do decide to do something here, don't. You've been warned. I wish it was a great experience.

Aug 19, 2024

What a great time. Took my granddaughters during spring break. It was a very pleasant experience. The young ladies at the desk greeted us with smiles. JAY was very helpful and made suggestions. It wasn't crowded at all. While there I was I noticed how Attentive AJ was as he worked. Very good custom service all around. We'll definitely be back!

Mar 13, 2024

I have been here several times with my daughter and sons! The staff is very friendly and helpful. Definitely a great place for team building experiences! Kids play to win, learn, improve and grow attitude!! Kids and teenagers definitely enjoy playing different kinds of games and adventures like rock climbing, Zipline, gymnastics. And for the guardian there is a cafeteria everyone can have a great wait with observe kids playing and enjoying coffee. The parking area is huge so no one should worry about it and also available restroom 🚻 inside. The ultimate member can get a snack card every time while visiting.

Mar 16, 2024

I chose to have my sons birthday here. We chose the party package and booked for 2 hours at table. Server was not very nice. She rushed us through the entire thing. Party was at 1- after host realized we were done with presents she rushed us to pay. As soon as we paid she started cleaning off table. Started cleaning table and threw away one of my sons birthday cards I had to recieve out of the trash. I'm not the person to confront people so im writing review. We spent over 240 dollars on this and I don't like getting rushed off table. Also, I would understand if they were busy but, they had 1 other party going on.

Jan 12, 2025

I would leave no stars if I could. I came for a birthday party. I decided to order a wing basket and chicken tender basket. 30 minutes go by and I see a woman who was behind me get her baskets of food. I go to the counter and ask about my food and they go back and bring me some wings and tenders and say I will have to wait longer on the fries. Another 20-30 minutes go by and they bring the fries out which are cold and not fully cooked. I find a manager and ask for a partial refund for the fries and she has an attitude and walks off. Sends someone else to say they will give us more tenders instead which I really didn’t want to begin because it’s been an hour at this point. Another 20-30 minutes pass and they finally bring the tenders. So I spent 1 1/2 hours dealing with food issues which could have been spent inside the party or playing with my kids. This whole place is ran by teens or young people. No one was doing their job!! Definitely do not recommend.

Oct 14, 2024