Urban Air Trampoline and Adventure Park

Took my daughter (9) to Urban Air and she wanted to show me this awesome area of trampolines she had played at the previous weekend with a friend. When I got to the specific area she was at, there was a staff member that was there not paying any attention to the kids that were jumping, because she was too busy on her phone and gabbing away with a co worker (who also wasn’t paying attention). Despite the 5 signs in the area that said,” No Flips” there was a child, not much older than my daughter, doing back to back flips on the trampolines, and not allowing my daughter to have a turn jumping on the attraction. After watching this for 10 minutes or so, I asked the girl that worked there why she didn’t stop this child from flipping. I mean there is a reason those signs are there. She said that she “knew the child and he did it all the time. He was there every week.” Well that didn’t sit well with me. As a business owner myself, I am shocked at the flippant response. This tells me that there’s an issue with management not training their staff. The facilities are beautiful, but I would not feel comfortable leaving my child unattended given how little the staff cares about safety. Mind you for review purposes I’m only going over a small portion of our conversation, and I was very tempted to ask for a manager, but I didn’t feel like going full Karen. I just supervised my child for a little longer and left with a bad taste in my mouth about it. We won’t be back because of it.

Jul 26, 2024

Urban Air Park is the perfect place for family fun! The attractions are exciting and well-maintained, and there’s something for all ages to enjoy. The staff is friendly and attentive, making sure everyone has a safe and enjoyable experience. Highly recommend it for birthday parties or just a day of adventure!

Jan 11, 2025

My daughter loves this place and they have a monthly membership so we go often. Most of the staff are teens, it has arcade vibes but the attractions are more like obstacle courses, an in house zip line, and trampolines. We had her 5th birthday there and everyone had a blast. If your kids range in age they can all find something to do. Never had creeps or safety concerns during a visit and because it’s outside of CLT it’s usually not packed so lines aren’t a thing. Weight limits 250 for trampolines and 230 for harness attractions.

Jul 06, 2024

This was our first time here and she loved it! Lots of different activities and the staff was really nice.

Aug 13, 2024

I’ve visited in the past and have also hosted my daughters birthday party here and also my son’s. The staff were pleasant and very helpful. My son and his friends enjoyed everything about his birthday gathering and I’m sure we will visit again.

May 15, 2024