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- Urban Air Trampoline and Adventure Park
Urban Air Trampoline and Adventure Park
REVIEWS
So nice! Very clean. Staff is clearly well trained, attentive, and friendly. Courteous when enforcing rules. Very impressed. It's loud, but they don't have all the flashing lights other places have. I really appreciate how low-electronics the environment is. Cool equipment. Plenty I could do too. I loved the zip line loop.
Jan 02, 2025
Such a great place to take the kids to burn some energy indoor during the colder months. It does get busy during the weekend and they don’t have many tables for parents to sit or store your personal things.
Nov 14, 2024
The staff was all very detailed-oriented and cared about the customer experience. They walked a fine line between enforcing necessary rules and being kind. No one was checked out or bored, but very engaged in doing a good job. Excellent experience!
Jan 02, 2025
I wanted to share my experience at the Crystal lake location today. I came with my daughter expecting to jump of course, but also to pick up the 2 gift cards that I purchased online during the Black Friday sale. The girl outside kindly told me they were experiencing issues, gave me a free jump pass and said I “should” be able to pick up my gift cards tomorrow (Friday). After I drove away, I realized I can’t come tomorrow, so I figured I would call and see if there’s any way I could just get the gift cards. The man who answered the phone immediately had an attitude stating that their systems are down, they can’t issue gift cards and they’re not sure when they’ll be able to. These were gifts I purchased for Christmas so that was concerning to me, I asked if a refund was possible. again he rudely explained that gift cards are non refundable. This person offered no apology and no resolution. You can’t even just write down the incident and my name, hand me two inactive gift cards to be activated at a later date when systems are up and running? You can’t email me “gift cards” that I can hand to the people I purchased these for? Just absolutely nothing offered. Horrible way to treat your customers. I’m not sure what I’m going to do to proceed in just hoping I get the gift cards before Christmas but I’m incredibly disappointed and not sure I want to promote any future business to them by gifting these to anyone anyways.
Dec 13, 2024
If i could give 0 stars, i would. My daughter was measured when we bought yearly pass and we were told she had access to the deluxe attractions. After we purchased we used the passes about 3 times with no issues… upon the 4th return, we were told that she wasn’t tall enough for the deluxe attractions? So i guess within 1 week she shrunk? They need to train their staff on how to properly measure without shoes for accurate height. It’s not fair to a 3 year old who doesn’t understand that she was able to do something before and now all of a sudden can’t. Shame on your staff.
Jan 02, 2025
Urban Air Trampoline and Adventure Park Intro
Urban Air Trampoline and Adventure Park in Crystal Lake, Illinois, is more than just a trampoline park. It's an indoor adventure destination offering a wide range of attractions and activities for people of all ages. Whether you're looking for a fun family outing, a birthday party venue, or a place to challenge your skills, Urban Air has something for everyone.
Environment: Urban Air provides a clean, safe, and energetic environment for guests to enjoy. The park is designed with vibrant colors and modern facilities, creating an exciting atmosphere for adventure seekers.
Services and Features:
- Trampolines: Urban Air features a variety of trampoline areas, including large open jump spaces, angled wall trampolines, and dodgeball courts. These areas cater to different skill levels and offer a fun way to bounce, flip, and challenge your friends.
- Adventure Attractions: In addition to trampolines, Urban Air offers a range of adventure attractions, such as:
- Sky Rider: A zipline-like attraction that allows you to soar above the park.
- Ropes Course: An elevated obstacle course that tests your balance and agility.
- Warrior Course: A challenging course inspired by obstacle course competitions.
- Climbing Walls: Various climbing walls for different skill levels.
- Battle Beam: A balance beam where you can joust with padded poles.
- Arcade: An arcade with a variety of games to test your skills and win prizes.
- Birthday Parties & Events: Urban Air is a popular venue for birthday parties and group events. They offer various party packages that include access to attractions, dedicated party hosts, and catering options.
- Fitness Classes: Some Urban Air locations offer fitness classes that incorporate trampoline exercises for a fun and effective workout.
Special Features: Urban Air stands out for its diverse range of attractions, going beyond just trampolines to offer a complete adventure experience. The combination of trampolines, adventure courses, and other activities ensures there's something for everyone to enjoy. The park's focus on creating a safe and fun environment makes it a popular choice for families and groups.
Promotional Information:
"Experience the ultimate indoor adventure at Urban Air Trampoline and Adventure Park! With trampolines, ropes courses, climbing walls, and more, there's something for everyone to enjoy. Book your tickets now and get ready to fly!"
"Looking for a unique and exciting birthday party venue? Urban Air has you covered! Our party packages include access to all our attractions, dedicated party hosts, and catering options. Give your child a birthday party they'll never forget!"
Additional Information:
Urban Air Trampoline and Adventure Park is located at 220 Exchange Dr, Crystal Lake, IL 60014, USA.
For more information about Urban Air's attractions, hours of operation, and ticket prices, please visit the official Urban Air website or contact them directly at (779) 216-5612 or +1 779-216-5612.
Hours
Monday, 10:00 AM - 8:00 PMTuesday, 4:00 PM - 8:00 PM
Wednesday, 4:00 PM - 8:00 PM
Thursday, 4:00 PM - 8:00 PM
Friday, 4:00 PM - 9:00 PM
Saturday, 10:00 AM - 9:00 PM
Sunday, 11:00 AM - 8:00 PM
