Urban Air Trampoline and Adventure Park

This establishment needs to be SHUT DOWN!!! Someone is going to get hurt. The place is FILTHY, and the employees are RUDE!!! They have teens with attitudes working there and they have NO patience with the kids. They were annoyed at the fact that they had to even deal with the kids (they gave attitude to them). The only reason why I'm saying this is because our kids (ages 11-16) mentioned it as we left. All the employees were too busy chattering to even help the kids in the fly zone. The kids had to wait in line for them to finish their conversations. It seemed to be a hang out spot for the employees. One of our kids told us that she was not strapped in properly for the fly zone and when she mentioned it to the staff, she gave her attitude and told her "It's fine". Thank god she insisted to be strapped in properly because this would have turned into a tragic accident. The floors are black and sticky. No one is cleaning up and there is no supervision at the different attractions. I saw parents getting into the ball pit with regular or no socks at all. Unruly big kids were running all over the place knocking down little ones. The area that was designated for toddlers was taken over by older kids and parents were scrambling to move their toddlers to safety. The staff needs to be retrained to work with kids or work somewhere else that does not involve children.

Aug 05, 2024 · Rachel C

!! ** PLEASE READ ** !! Dealing with Urban Air’s “Guest Loyalty Team” was equal parts frustrating and hilarious. I canceled through their required contact form ahead of my contract ending, but they still overcharged me—14 payments on a 12-month contract. When I pointed this out, this was the response I received: "Hello Isaac, Here at Urban Air we care about our customers and want to provide the best service possible. This will be our final correspondence. Thank you, Alyssa Guest Loyalty Team Urban Air Adventure Parks - Membership" WHAT?? Forget the fine print - whether it favors Urban Air or me isn’t the issue here. What’s truly impressive is how they managed to completely ignore every point I raised while claiming to “care about customers” and simultaneously shutting down the conversation. If you’re thinking about signing up, just know they have absolutely no interest in resolving any issues you might face. Full correspondence is attached for anyone curious enough to read it all.

Nov 21, 2024 · Isaac Kim

October's 4th 2024 4:00 p.m. I called the Urban Air number to speak to someone because I had questions I needed to ask so it started off really bad. Then I get to the Urban Air place in McKinney, Texas to find out that the staff members are very lame waiting for the guests to arrive. Ordered food . spent pretty penny there on food just to find that we had two burnt pieces and had the nerve to serve it to us I then went to the GM named Ash I was so disgusted in the fact that the kitchen served us with two burnt pieces. When I spoke with Ash I told him that I didn't even want the pizza and wanted my money back or to comp the order. He did apologize. We waited almost damn near a half an hour before we got the pizza and only thing that Ash did was sent out two pictures of soda. Wow! I met the new manager of the kitchen name Sue. She was very apologetic. Very nice. She was new so I don't blame it on her I blame Ash he did not give us back our money. He sent another staff member to see if we were fine. The staff member gave the kids these glow necklace I guess that was supposed to pacify the issue. Sue was supposed to come back and let us know about getting my money back. Never showed Ash never showed up anymore after the pizza after 30 minutes waiting Gm Ash and New kitchen manager, Sue Hid in the office the rest of our visit unprofessional I never wanted to go back to the McKinney location. Their ghetto unprofessional equipment is so disgusting. My daughter had a birthday party there 2 years ago. Spent over $700 messed up her pizza 🍕 and her food and all they did was gave her 21 passes for the kids to come back. Wow someone needs to look into this location 😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡

Oct 07, 2024 · D Nice

Good luck trying to cancel! Never again! I have not been going with my kids so I go in person to cancel and they say “oh you gotta call” guess what… no phone number! You can only email. So I email and tell them how frustrating it is that the employees don’t even know the dam phone number cuz the managers only direct them to call. The member services say I can’t cancel until 12 months. After 12 months I can call and cancel! I ask what’s the phone number in hopes to pay a cancellation fee, and no one has the dam phone number and a manager won’t even talk to you! The team members always say there’s no manager on site! How is that possible?! Oh and let’s not discuss the pizza! We were all getting pizza slices for free several times since we all have memberships, and one day they said “oh only kids.” That’s not listed anywhere in their website! Which I was like ok odd. Then I ask another team member about that since we always got slices and the response was “it really depends on the team member!” Like ok I’m done! I would of accepted a “sorry this is a new rule” or “the people serving you were new” but not a “depends who you go to! This is ridiculous! Look up the membership agreement! Death and disability. That’s how you get out of it! I have had the worst experience with urban air!

Oct 30, 2024 · Maira Delgado

These guys operate dangerous facilities. My daughter now has a permanent scar on her face from stitches from an exposed beam of metal in a ball pit. EXPOSED METAL IN A BALL PIT!!! And they havent even fixed it after. I do not support this kind of shady operation. Lastly, I'm trying to call to cancel our membership and they make you wait 8 minutes then tell you they can't accept your call.

Dec 21, 2024 · Forrest Stevens