Urban Air Trampoline and Adventure Park

Been multiple times to multiple locations This particular location is a Great facility. The manager was very responsive as communicative. Facility is clean and well managed by the staff! Definitely having the next party at this location.

Feb 28, 2025 · Donald Harrison

It's a cool concept, go carts, trampolines, climbing walls, zip lines, and play places. Unfortunately, the execution is less than satisfying. It starts in the parking lot, expect to park far away in very narrow spots, and inadequate disabled parking. Inside, the line for tickets is slow and chaotic...Definitely purchase online. Most everything above is platinum or premium, so watch what is included with ticket you buy. The staff maintained composure and were generally helpful, but no one over the top and despite many problems with lines, games, and seating, the most common answer was "you'll need to talk with (someone else)." The food was not good (expected frozen reheat), but the seating area was the worst, as in, there is inadequate seating and people camp at the few spots available. On the bright side, the equipment is in good order and place is clean.

Feb 21, 2025 · Duane Hardesty

We had my daughter's birthday party on a Sunday afternoon, and I was surprised that it wasn't overly crowded. The party host, Nevaeh, was absolutely wonderful! She was incredibly nice and attentive to all our needs. Her hospitality was excellent, and she really made the whole experience easy and enjoyable. Thank you, Nevaeh, for making my daughter's birthday so special! The only downside was the parking situation and the facility was very warm.

Mar 16, 2025 · Sara C

Just awful! I booked a birthday party for 10 kids, and 4 adults. This was the most disorganized party I have ever had, at a place I paid 667.44, plus a measly $40 tip, ONLY because she did set up my party and check us in- see below! I am beyond glad I made the reservations for noon, when the park opened. My 10 kids had the enjoyment of having fun for an hour prior to this madness and chaos in these pictures. With my party package I should have had a party attendant, whom should have assisted. She checked me in the room, went over the party package I purchased. Then she left. Just after the pizza came and we served ourselves, I was asked to pay the remaining balance on the party, and asked if I wanted to include a tip- $129.00. I said no thank you, as I had 100.00 cash to give my assistant. Everything up to this point was ok, as the kids were having fun playing on the equipment. I am assuming that because I didn't put a tip on my debit card, is why my assistant never came back. We did not see her while having cupcakes, and she didn't come back until we were packing up at 2pm. I wish my video could upload. I will be calling corporate momentarily. If there is not enough staffing to tend the activities, then those things should not be open. The warrior course was full of kids and adults playing in it like a ball pit. When I spoke to management about it, the 1st time he sent someone over to the foam pit and got the kids out, but after he left they went right back in. The second time my friend spoke to management about the ball pit, he said he didn't have the ability to control people. This place is understaffed.

Jan 15, 2024 · Amy Tanner

Hosted girls 9th Bday Party. Great staff and experience all the way around. They take care of everything. And of course the kids all had a blast.

Feb 16, 2025 · Seth Gibson