Urban Air Trampoline and Adventure Park

This is one of our favorite places to go. Great fun for the kids, always clean and safe, and the food is not over the top expensive. There are several different tiers to pick from and play that each tier covers. This is a great alternative to outside play when you are in the middle of a dreary winter months.

Feb 15, 2025 · Jennifer Moran

My kids Absolutely love this urban air! I recently visited urban air Rockford with my family and we had an absolute blast! The place is huge, with wall-to-wall trampolines and tons of fun activities. As soon as we walked in, the staff was super friendly and helpful in getting us checked in . The trampoline areas were clean, well-maintained, and had plenty of space to jump around without feeling crowded. My kids (ages 4 8 and 12) loved the open jump area as well as staffed activities. Everyone had age appropriate things they can enjoy The staff was attentive and made sure everyone was being safe. They had rules posted and staff members monitoring the different sections. I felt very comfortable letting my kids explore and have fun. We'll definitely be back again soon!l

Dec 11, 2024 · Alexis Reyes

Kids are rating this at a 5 star. Only 1 thing was closed (wipeout) which there was a sign right on the counter when we arrived. Employees were nice and helped us with any attraction that required it. We went during a special homeschool time so it was quiet which likely improved our overall experience. It was a much larger place than I expected and had lots of fun things for the kids to do. Bathroom does need a good cleaning otherwise everything else seemed pretty good.

Apr 09, 2024 · Kristi B

We have gone about 10 times since the opening. When it first opened we had a blast, it was clean, and it had employees that actually seemed to care. As the visits went on, staff is on their phones and non existent at enforcing rules when older kids/teens are in the "littles areas". My husband lost his phone in the ball pit (his fault for bringing a phone in the ball pit). We both went separately that day to search for it. Both of us had found disgusting items in the ball pit while searching, which included UNDERWEAR. Its obvious that they must not do cleanings regularly. Now my husbands phone had been through the ringer prior to this and was beat up, no one would have wanted to steal this phone to even sell. Three weeks later they finally called and said it was turned in. So it leaves me to question their cleaning practices if it took three weeks to find. NOW TO MY MAIN COMPLAINT that made me finally want to hop on here and write a review. Today my husband went with our son who is an eloper. We are very hands on parents and I can't say that for all parents (more than half are on their phones not even knowing where their kids are while there). The employee running the zipline entrance on 3/09/2025 around 1pm, continuously kept leaving the gate opened when she had her back turned and not paying attention. My son is not the height level to even go on the zipline but obviously shows excitement and wants to. So like my son and other kids who are not the required height, are going to see an open gate and make a beeline to the zipline. This is a huge concern as a parent for the safety of my son and others. My husband did bring it to managements attention and did tell the employee that kept leaving it open that it was not safe and to keep it closed. It's hard to believe that management does anything about it though considering the quality of this place has truly declined since opening. I called and spoke to the manager briefly and I wasn't given a name of who I was even speaking to, she seemed happy to have me stop talking. And I wasn't looking for anything out of that phone call other than to say DO BETTER! It's kids your working with...Give a damn about your jobs and safety. It's so simple to close a gate if your back is closed. Good luck to all who go there and be the parent that does keep an eye on your kiddos because I PROMISE you the staff is not!

Mar 09, 2025 · Andrea B

My kids had a great time! Kids had a ton of fun and they cannot wait to go back! 10/10 experience and the staff is really friendly.

Mar 06, 2025 · Jose Solache