Urban Air Trampoline and Adventure Park

★★★★☆ We visited Urban Air for my daughter’s birthday, and overall, it was a great experience! I really appreciate the 50% off parent passes, which made it more enjoyable for everyone. The pizza was absolutely delicious, and this location is definitely a step up from the one in Raleigh. The reason for 4 stars instead of 5 is a few disappointments with the experience. First, I wish they would clean the tables more frequently throughout the day. Second, the skydiving experience was frustrating—we were told there was a 45-minute wait, but when we came back, we were told we had to wait another 30 minutes because the staff was too tired. That definitely should have been communicated upfront. Additionally, we specifically purchased our pass to experience the VR section, only to find out it wasn’t open the entire time we were there. That was really disappointing. Other than those issues, we had a fun time and will likely be back!

Mar 04, 2025 · Ashelynn Burt-Jones, REALTOR

We booked a birthday party for early November and it was AMAZING. The facility was so clean and nice. Our party host, Aubrey, was absolutely fantastic. She took such good care of us and answered all of the questions we had. We will absolutely be returning to Urban Air for parties again!

Dec 28, 2024 · Ash Lee

The experience at the Adventure Park was ok for as for adult. I was supervising 7 children (6-12 y.o.) The Park offers different attractions and most of them are fun. However there are some cons: 1. Not enough dining tables for those who wants to sit, eat and left. A lot of people that occupy tables, they're just sitting there, waiting for their kiddos, not eating. Park Management may put some coaches, bean bag chairs etc. for those people who are just waiting and chilling. Or add more tables and chairs in general. They do have enough space to organize this idea. Those 2 table I managed to found was disgustingly dirty. I cleaned them myself. 2. Bumper cars. 3 out of 8 didn't work and were just standing in the playing are, being an uncomfortable obstacle for those cars that worked. Would be great to remove everything that isn't working. 3. I would also suggest improving VR game experience. Some games weren't fun or engaging at all, some were just weird. Otherwise, kiddos had a great time and the food was good.

Jan 14, 2025 · Irina Baranovska

We were at urban air today and we overall had a good experience, but there were definitely some things that were of serious concern. My kids are older so they were able to manage, but I would be worried if I had children who were 5-6 years old. Some of the staff were extremely unprofessional and careless and just playing around. Obviously, they were very young people and they were not very attentive about safety protocols, etc. Especially the staff on the ropes course. My son was accidentally sent into the zip line without even being tethered. If he was younger, he would’ve just leapt and fallen right off. The attractions are fun and the places is well maintained. But I wish the people manning the attractions were a little more mature, and were trained to handle young children. I saw another couple who were very concerned about their three year old, who was being pushed around by older children. Also, the staff were not very responsive to curb troublemakers. Instead, they were laughing and having a good time with the troublemakers. Add to that some of the teenagers manning the rides were using foul language. Advice to management would be to ensure safety so that nothing untoward happens. The café was excellent. We will definitely go back, but I hope management is aware of the importance of staffing especially when young children are at the venue.

Aug 25, 2024 · Bugs Subu

This is a really nice place. My tall 3 year old had a blast. She could almost do all the activities. We spent $27 and purchased socks. Bring grippy socks to avoid extra cost. We stayed about 3 hours. They also have a decent menu where you can order pizza, wings, hot dogs, nachos, chips, beverages, and more. I would say it would be nice to have simple vegetarian options or even apple slices, bananas, etc. My 4 year old daughter had her birthday party here on 11/9/24 Our party host was Aubrey and she was very attentive, good with the kids, accommodating. Anything we needed, she was happy to help and delivered quickly. She was truly amazing

Dec 09, 2024 · Jazzy Lee