Urban Air Trampoline and Adventure Park

What an amazing place to experience multiple sensory adventures!!! my family has special needs that are sensory friendly and everyone enjoyed themselves so much here!!! it truly is a place where a kid can be a kid and an adult can be a kid too because when you heal your inner child, you of course want to play and this is a fun place to play!!! The staff here couldn’t be more friendly, and even though I was terrified to do many of the things that I tried for the first time they were very kind and thoughtful and answered at my every question! What a great way to celebrate my 49th birthday!!! Thank you so much for such a delightful experience and memories that are both immeasurable and irreplaceable. I highly recommend this experience for your family or your friends. You will definitely thank me later.

Dec 09, 2024 · Patti Platt

I booked at birthday party for my 7 year old at Urban Air in Daytona Beach. Our party package included 10 children but I added 14 more guests, plus pizzas, chicken strips, and drink pitchers. Our bill was around $700. Totally fine if the experience was worth it. Unfortunately, we were EXTREMELY disappointed. I’ll preface this by saying that every year for the past 6 years, I’ve done birthday parties at different places: a zoo, museum, trampoline park, etc. I know exactly how the birthday party process should go. I booked my party online and spoke to someone about a week or two before the party to update the guest count and add food to accommodate the additional guests. Upon arrival, we were told that we’d need to pay for an extra party room or table because we exceeded the amping of guests allowed in a room. I was extremely frustrated that this was not communicated to me when I spoke with Urban Air on the phone before the party. Especially since the original Party package was $329 and we paid $680 total after all the add-ons! We were then told they’d “let us just stay with what we had and not pay more”. Suffice to say, this was a horrible first impression. We met our host and he brought us to the room. I immediately noticed that my son’s name wasn’t written on the dry erase board outside of the party room, like with literally every other party that was happening at that time. That was a small detail that disappointed me. It stayed this was the whole time, just saying “happy birthday” with a blank space underneath. This made it confusing for our guests and didn’t make us feel like our son was special at all. To add, our host brought the pizza and handed out a few slices. He stopped halfway through handing them out and left the room. I waited 10 mins for him to Come finish and he never came back so I ended up serving our guests the rest of the pizza. The chicken tenders we ordered came 15 mins later, leaving some children (who didn’t want pizza) hungry. Mind you, these were ordered weeks ago. He also didn’t serve drinks at all to the guests. Our host didn’t come in to serve cake or announce its cake time. He didn’t pass out the scratch off cards to the kids. He just dropped everything off and left the room. I had guests showing up and nobody was greeting them at our door because our host kept disappearing. Also, He ended up giving a wrist band to a sibling who wasn’t included in our party so one of the invited children didn’t have a band. When I mentioned it to him he told me to go find the kid and he will take his wrist band from the kid (absolutely not). We had to go buy a regular-priced band for that child because they wouldn’t add anyone else to the party! Then, in the middle of us all eating pizza, the party manager came in, interrupted the party and asked me in front of everyone how everything I was and how the host was. That was extremely uncomfortable and unprofessional to do in the middle of the party. Also, our host mentioned multiple times in the middle of the party that we need to go check out and pay our balance. No, we would not be leaving the party to go pay the balance that we tried to pay in the beginning but they told us not yet. Also, we had multiple children in our party told that our ULTIMATE PARTY PASS didn’t include the zip line, yet other children in our party were able to zip line. Also, the host tried taking the 2 liters we Ordered when the party was over and he took the rest of the socks that we ordered. We told him no to the two liters and didn’t notice that he took the socks til after. The host didn’t offer a cart for the gifts and cake at the end either, we had to remove all the food from it so we could use one. Also, my son was supposed to receive a pass to return to urban air (as included in the ultimate package) but we never received that. I DO NOT AT ALL recommend a party at this location. It was extremely disappointing, especially for the price we paid. It wasn’t stress-free for me as a mom at all. I’ve never had a poor party experience before this one.

Mar 03, 2025 · Joyce Santos

First time at Urban Air with my family of 5 and all I can say is it was worth it! We purchased the all in all package which is perfect for our family of 5! Includes pizza, drinks, Icees and top tier tickets plus socks. The environment was fun, felt safe and very clean. Lots of sitting areas for parents plus a few massaging chairs. Definitely a must do for your family! We will definitely be coming back.

Aug 18, 2024 · Kyle Harper

The staff are excellent. Super friendly and helpful! My only issue is the cleanliness of the place. I went, with my toddler, on Friday at 10 am (we were one of the first in the facility). There is random black stuff everywhere…on the trampolines, on the mats, in the playground. Seriously everywhere. Looks like a vacuum has not been ran in the place since it opened. The mats in the playground area are so dirty. The women’s bathroom has one soap dispenser, lying on the counter top and the food benches had food stains from who knows when. This place needs deep cleaned.

Jun 07, 2024 · Amanda P

First-time here . Was a fun place to take my kids to burn off energy . I will definitely will be coming back .

Mar 23, 2025 · Manuel Batista