Urban Air Trampoline and Adventure Park

Decent for Kids, but Lacking for Adults I recently visited this indoor urban park with my family, and while it's a decent spot for children, it left a bit to be desired for adults. The play areas kept the kids entertained for hours, but beyond that, there wasn’t much to do for anyone over the age of 12. A few seating areas for parents were available, but nothing particularly comfortable or engaging. The cleanliness was another issue. While it wasn't terrible, the park could have been better maintained. The bathrooms, in particular, were well below standard — they seemed neglected and in need of serious attention. Also, for the price of admission, I expected more in terms of amenities and upkeep. It felt a bit overpriced considering the experience. Overall, it's fine if you're looking for a place to let your kids burn off some energy, but don't expect much in the way of adult-friendly features or a spotless environment.

Sep 15, 2024

My first time here was for my son’s 7th birthday party. We payed for the vip room package. The pizza was decent. Our party host did a great job taking care of us. The room was clean and well maintained. Everyone that attended the party had a great time. The restrooms were clean. Overall I thought the entire place was clean. There is a decent amount of places for the parents to sit. There are a few wall mounted flatscreens for the parents to watch which is nice. I do wish they did have more comfortable sitting options for the parents. I am impressed with the variety of things for the children to do. Trampolines, obstacle course with ball pit, balance beam with foam pit, zip line, rope course, climbing walls, large inflatable spinning tube, even a special play area for children 52 inches and under. The snack bar has a decent variety of options. There is an ample amount of tables and chairs by the snack bar. I decided to sign up my two boys for the monthly membership. I definitely recommend this place.

Oct 27, 2024

Crazy that I spent roughly $65 for my kids to have fun and this is what we see. Bathroom is dirty and no paper towels. A employee walked out right after I walked so the employees know that their customers cannot dry their hands. Ordered a pretzel for my daughter. Took 15 minutes to get it. This place is super dirty. Employee forgot about it until I walked up there. Not worth the money. Take the family elsewhere.

Jul 15, 2024

We brought our grandson’s here for the day. The cleanliness of this playground is awful. Men’s bathroom…. Both toilets plugged and no paper towels. We address this issue with 2 different employees but it was not addressed the 3 hours we were there. Not one water fountain out of the 4 was working. Women’s bathroom’s just as dirty as the men’s. Food court was dirty, tables, floors, counters. Out of so many menu items. The kids like this place, but because of the cleanliness standards, we will take our business elsewhere.

Feb 16, 2025

I’m writing this review as someone who used to be an extremely loyal customer to Urban Air Goodyear. My experience this past September, was absolutely awful and now I want to let everyone know about it. Do NOT go to Urban Air in Goodyear. If your child is kind and respectful and follows the posted rules, they will not get to enjoy any of the activities you paid for because there is no management here whatsoever. A group of boys literally broke every single rule that Urban Air has posted, including being in there without any adult supervision. They threw things and hit little girls in the face, on purpose, they cut in front of other kids in line to the point that kids were waiting in line for up to 40 minutes to ride a ride, but the same 4 boys rode the ride over and over again in a row, simply cutting the line and threatening any kids who spoke up. The employee notified the manager, who did absolutely nothing after being notified by employees, by other parents, and other kids!! Definitely don’t pay for your kids to do the activities because they won’t be able to. Also, don’t pay for the birthday party, because Urban Air will not provide the items they advertise and that you PAID for, but since you paid cash, they will just ignore you. I should have used my credit card and then I could have easily disputed the charge (because I did NOT receive what I paid for). Urban Air does not care about your children, their safety, their “fun experience”, or play as they advertise, and they definitely do not care about you as a consumer! Once they get your money, you’re on your own. After all that, the facility is also filthy now (it used to be clean), very run down, everyone has to share one remote for all the TVs in the private party rooms, and the food quality is trash.

Dec 05, 2024